To contact the National Center for E-Learning
920015991
Procedure for submitting complaints and suggestions
- Complaints and suggestions are submitted through the channels available above, with the necessity of mentioning the required data and contact numbers, or by filling out the form below.
- The complaint or suggestion is recorded and referred to the relevant department.
- A specialized team investigates the complaint or suggestion by communicating with the complainant.
- The complaint will be resolved within a maximum period of 15 days, or the possibility of implementing the proposal will be studied.
- Complaints and suggestions are communicated with and updated.
- If the issue is not resolved within 15 days, the complaint will be escalated to senior management.
- Upon escalation, the complaint will be processed within a period not exceeding two working days.
