وصف البرنامج التدريبي

Technology is always changing – and always improving. Once customer support was only offered by calling a 1-800 number and talking to someone on a phone. But these days, customer support can be carried out in a variety of methods, including text messages and webchats. Your customers are always changing and so is the technology they use, so make sure you’re keeping up with both!

أهداف الدورة

• Define customer support

• Know the different venues for customer support

• Recognize challenges of customer support

• Learn different applications

• Know proper forms of documentation

• Learn to be proactive in customer support