وصف البرنامج التدريبي

For many people, the term Contact Center relates to sales calls and telemarketers. However; a contact center can provide assistance in many different ways. A contact center can provide customer support, information technology support, and much more. The key to providing great customer service is in the training. A well-trained contact center can be the difference between gaining more customers and losing the ones you have. Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff to effectively assist your customer base is paramount. 

أهداف الدورة

• How to get management involved in training

• Why peer training works

• That manners are important with a contact center

• How to build rapport with the callers

• How to deal with difficult customers